WhatsApp automation for clinics, polyclinics, and small hospitals.
Appointment booking, prescription delivery, lab-report share -- patients prefer WhatsApp over IVR or web forms. Built on WhatsApp Cloud API, with the drag-drop flow builder + pre-approved template library tuned for clinics, polyclinics, and small hospitals.
- 4 ready-to-submit Meta templates for doctor + clinic -- skip the blank-canvas problem
- Visual flow builder -- ship the day-1 bot below in a single afternoon
- Cloud API + Coexistence -- works with the WhatsApp Business app you already use
The 4 WhatsApp templates clinics, polyclinics, and small hospitals actually use.
You submit these to Meta for approval (24h-ish turnaround), then schedule them via broadcast or fire from a flow. Each is structured so it stays inside Meta's utility / authentication / marketing template policies.
Doctor name + date/time + clinic address with map deeplink.
Utility template fires 24h out, with re-schedule + cancel buttons.
Utility template with PDF prescription + pharmacy contact.
Authenticated PDF lab-report download (OTP-protected via your portal).
What a working doctor + clinic bot looks like.
Drag-drop in the flow builder. Conditions, interactive buttons, locations, payments, template sends -- no code.
- 1User messages 'book' -> bot asks specialty (interactive list)
- 2Patient picks specialty -> bot shows the 3 nearest slots from the practice-management API
- 3Patient picks slot -> bot collects name + DOB + phone, books in PM system, sends confirmation template
- 424h before -> reminder template; on-no-show -> reschedule template
Why clinics, polyclinics, and small hospitals pick NextAiBot
- 24-hour service window enforced in the composer. No more 131026 errors when an agent tries to free-form-reply outside the window.
- Cloud API + Coexistence -- if the team is already on the WhatsApp Business app, we mirror messages both ways without breaking their phone workflow.
- Per-conversation chat mode -- AI / Human / Hybrid. Hand-off to an agent the moment intent goes above a threshold; never let AI run on a complaint.
- INR pricing from ₹1,499/mo, GST invoice on request, Razorpay for client payments.
Frequently asked
How fast can I get a doctor + clinic WhatsApp setup live?+
The platform side: 12 minutes (Embedded Signup, connect WABA, configure flows). The Meta side: template approvals take 1-24 hours each. Plan for 1-2 days end-to-end if your templates are policy-clean.
Do I need a Cloud API number or can I keep my WhatsApp Business app number?+
Both work. If you want to keep using the WhatsApp Business app on your phone, enable Coexistence at connect time -- messages stay in sync between the app and our inbox. If you're starting fresh, request a new Cloud API number through Embedded Signup at signup.
Can my team reply from the inbox AND from the WhatsApp Business app at the same time?+
Yes -- that's Coexistence. Messages your team sends from their phone appear in the inbox as 'smb_echo' messages; the platform doesn't try to reply to them with AI. Customer replies land in the same thread either way.
What about Meta's per-message cost?+
Meta bills the messages directly (Marketing ₹0.78, Utility ₹0.11, Authentication ₹0.12; Service messages within the 24-hour window are free). We don't mark this up. Cost preview is shown in the broadcast composer before you send.
Is there a free trial?+
Yes -- 14 days on every plan, no card needed. You get the full feature set so you can ship a working bot and decide.
Do you have integrations with the tools clinics, polyclinics, and small hospitals use?+
Direct integrations: Razorpay (payments), Google Sheets (data sync), webhook out (any system that accepts HTTPS). Coming soon: Shopify, HubSpot, Zoho. If your stack isn't listed, we can wire a webhook in under an hour.
Or email info@nextaibot.in · see pricing